Request a refund on your return shipping

Once you've activated Refunded Returns, we'll refund up to $45 of your return shipping costs on up to 8 eligible PayPal purchases.
See General Conditions of Use.



To request a refund, log in to your account and select the transaction for the item you've returned.

Click "Request a return shipping refund" in the purchase details.

Or click View refund requests to view or edit an existing request.





Request a refund on return shipping for business accounts

Complete the form below and upload your proof of return.

Good to know:
  • You must submit your request within 30 days of the date you returned the item.
  • You'll need the PayPal transaction ID and a copy of your return shipping receipt. If the return shipping receipt doesn't include the seller’s address, you'll also need a photo of the addressed package you sent.
  • The refund will appear in your PayPal account within 5 business days of the approval of your request.


Have a query? Email us at paypalaureturns@telusinternational.com.


Submit a request

The PayPal transaction ID linked to the purchase you returned.

The date on which you shipped your item/s back to the merchant/seller.

Please select what best describes the item that you returned.

Add file or drop files here